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Refund & Delivery Policy

1. What we sell

OGSTASH is a marketplace for digital Fortnite accounts. Every listing describes a specific account, and the account you buy is the account described in the listing at the time of purchase. We do not sell randomized or mystery items, and the contents of an order are never decided by a draw.

All products are delivered electronically. No physical item is shipped. OGSTASH is an independent store and is not affiliated with, endorsed by, or sponsored by Epic Games, Inc. Fortnite is a trademark of Epic Games, Inc.

Buying or using a third-party game account may be restricted by the game publisher's own terms. You are responsible for checking those terms before you buy. You must be at least 18 years old to place an order.

2. Before you buy

  • Read the listing carefully: platform compatibility, included access and notable items are described on the product page.
  • Images are illustrative. Account contents are provided as they exist at the time of delivery.
  • Enter a correct e-mail address at checkout. We use it for your order and for delivery, where applicable.

3. Delivery

  • After payment is confirmed, your order appears in your account under My Orders with its current status.
  • Account login details are delivered through your OGSTASH account, the support chat and, where applicable, by e-mail to the address used at checkout.
  • Some orders are fulfilled manually. If your order is still pending, please allow time for the team to process it before opening a ticket.
  • Once you receive the details, we recommend you secure the account straight away, and keep the login details private.

4. Immediate delivery and waiver of the 14-day right of withdrawal

Under EU and UK consumer law (including Directive 2011/83/EU and Directive (EU) 2019/770 on digital content), consumers normally have 14 days to withdraw from a distance contract. This right does not apply in the same way to digital content that is not supplied on a tangible medium once its supply has begun with your prior express consent.

By placing an order and completing payment, you expressly agree that:

  • you request that OGSTASH begins delivery of the digital product (the account or item) immediately after payment is confirmed, before the 14-day withdrawal period has ended;
  • you acknowledge that you lose your right of withdrawal from the moment the account or item data (for example login details or access to the account or item) is made available to you, whether in your OGSTASH account under My Orders, in the support chat or by e-mail;
  • you understand that after that moment the contract is considered fully performed, and a change of mind is not a ground for a refund.

We will confirm this consent and acknowledgement on a durable medium (your order confirmation e-mail and your order record in My Orders). If delivery has not yet started, you may cancel the order at any time before the account or item data is provided to you by contacting us. This section does not affect your statutory rights where the product is defective, not as described or not delivered (see section 5).

5. When you are eligible for a refund, replacement or complaint

We will refund or replace an order if:

  • your payment was taken but the order was never delivered;
  • the delivered account does not match its listing;
  • the delivered login details do not work at the time of delivery and we cannot fix them;
  • the product turned out to be unavailable after payment;
  • you were charged more than once for the same order.

Where we can, we will first try to correct the problem or offer a replacement. If we cannot, you will receive a refund.

6. When refunds are not available

  • Change of mind after the account or item data has been delivered. As explained in section 4, you asked for immediate delivery and agreed that your right of withdrawal is lost once the data is provided to you.
  • Loss of access caused by changes you make after delivery, such as changing the login details, linking or unlinking platforms, or sharing the account.
  • Actions taken by the game publisher against an account after delivery.
  • Orders created through fraud, abuse or payment disputes opened in bad faith.
  • Coupons, discount codes and promotional discounts. They have no cash value and cannot be exchanged for cash. If an order paid with a discount is refunded, only the amount actually paid is returned.

This does not limit any rights that cannot be excluded by law.

7. How to request a refund, replacement or file a complaint

  1. Contact us through the Contact Us page or our Discord server as soon as you notice the problem.
  2. Include your order number and the e-mail used at checkout.
  3. Describe the problem and attach screenshots if you can. Please do not change any account details before we have checked it.

We aim to reply to every request within 3 business days and to resolve complaints within 14 days. If we cannot resolve it, we will explain why and what options you have.

Payments are processed by our external payment provider, ZEN.com. Approved refunds are returned to the original payment method through ZEN.com, and we do not store your full card details. The time it takes for the funds to appear depends on ZEN.com and your bank or card issuer, usually within 5 to 10 business days.

8. Warranty protection

If you added Warranty Protection at checkout, the coverage described on the checkout page applies for the stated period and covers the problems listed in the warranty terms.

9. Disputes and chargebacks

Please contact us first so we can solve the problem quickly. We keep records of each order, including payment confirmation, your consent to immediate delivery and the delivery status, and may provide them to ZEN.com, your bank or card issuer if a dispute is opened.

10. Contact

Questions about an order? E-mail contact@ogstash.net or use the Contact Us page. See also our Terms of Service and Privacy Policy.

Seller and operator: Jakub Miechowicz (trading as OGSTASH), Pod Stawami 25, 26-026 Zaborze, Poland, NIP: 6572984779, REGON: 527347454.