TradeShield - Buyer Protection

1. What TradeShield does

• Holds the seller's payout for the whole protection period, 24 to 48 hours counted from the moment the account is delivered.
• Releases the payout only when the buyer confirms that the login details work and that the e-mail address on the account has been changed to the buyer's own address, or when the protection period ends without a dispute.
• Freezes the payout immediately if the buyer opens a dispute, and keeps it frozen until the dispute is resolved.
• Returns the buyer's money if the account was not as described, cannot be accessed, or is taken back by the seller or any third party.

2. How the protection period works

The protection period starts when the delivery is completed on your OGSTASH order page. Our team releases the seller's payout after the earlier of the following events, but never earlier than 24 hours after delivery:

• the buyer clicks Confirm Delivery on the order page after checking the account; or
• 48 hours pass after delivery and the buyer has not opened a dispute.

3. What buyers should do after delivery

• Open the order in My Orders, start a screen recording, and click Confirm Delivery to reveal the account details.
• Log in and check that the account matches the listing, including skins, V-Bucks, linked platforms and region.
• Change the e-mail address on the account to your own address, change the password, and remove any recovery details that belong to the seller.
• If anything is wrong, open a support ticket from your dashboard before the protection period ends and keep your screen recording. Do not wait for the period to run out.

4. Disputes and refunds

When a dispute is open, the seller's payout stays frozen. We review the screen recording, the order history and the seller's proof of ownership, and decide the case. If the buyer is right, the order is refunded to the original payment method in line with the Refund & Delivery policy and the seller receives nothing for the sale. If the seller is right, the payout is released.

A dispute opened after the protection period has ended is still reviewed. If the seller has already been paid, the amount may be recovered from later payouts or by other lawful means.

5. TradeShield for sellers (selling)

TradeShield applies to every seller on OGSTASH. By selling here you agree to the following:

• Your earnings from an order are held by OGSTASH for the protection period and are paid out after it ends, as described in the Seller Terms.
• You may list only accounts that you are entitled to sell and can prove you obtained lawfully.
• After delivery you must not log in to, recover, or change anything on the sold account, and you must not ask Epic Games or any platform support to return it to you.
• A payout may be held longer while a dispute, fraud review or legal request is open.
• If a sold account is reclaimed by you, by someone connected to you, or through a recovery case you started, the order is refunded to the buyer, the payout is forfeited, and any amount already paid to you is deducted from later payouts.

6. Seller fraud and account recovery abuse

Selling an account and then taking it back is fraud. In such cases we permanently close the seller account, keep all held funds to cover the buyer's refund and our costs, keep the evidence, and may report the case to the authorities and to the payment provider. This applies to any scheme that reaches the same result, including recovery requests, password resets, false ownership claims and chargebacks started by an accomplice.

7. What TradeShield does not cover

• Orders paid for outside OGSTASH or delivered outside the OGSTASH order page.
• Problems the buyer causes after confirming delivery, for example sharing the account or its credentials with other people.
• Changes made by Epic Games or another platform to its own rules, prices or the account's content after delivery, that are not caused by the seller.
• Disputes opened with false statements. We may refuse protection and close the buyer's account in such cases.

8. Payments

Card payments are processed by an external payment provider. OGSTASH does not store full card numbers. TradeShield concerns what happens to the seller's share of the money after payment, and does not replace your statutory rights as a consumer.

9. Contact

To report a problem with an order or a suspected scam, open a ticket in your dashboard or write to contact@ogstash.net. Include the order number and, if you have it, your screen recording.